Shipping policy

Velmont Club processes orders through its sourcing and logistics network. Depending on stock levels and fulfillment routing, shipments may originate from the United States or from international fulfillment partners.

Processing & Transit

Orders are generally prepared within 1–5 business days. Estimated delivery is typically 7–25 business days, depending on the destination, shipping carrier, and customs process. Any delivery estimates shown at checkout are provided as estimates only.

Tracking

Tracking information is issued after your order has left the warehouse. Certain international shipments may display only limited tracking activity during the first part of transit.

Customs & Delivery Issues

International shipments can sometimes be affected by customs clearance, inspections, carrier delays, or inaccurate address details. These circumstances are outside our direct control, although our team is available to assist.

If your order is delayed, fails to arrive, or is delivered damaged, contact support@usvelmontclub.com. Our team will assist with tracking the shipment, arranging a replacement, or issuing a refund in accordance with our Refund Policy.

Your Payment Rights

Contacting us first is often the quickest way to resolve a shipping concern, but doing so is not mandatory. You continue to have all rights available under your cardholder agreement and applicable law, including the right to contact your bank or card issuer whenever you choose.

Last Updated: July 25, 2026