Contact information
Thank you for visiting Velmont Club.
If you have a general question or need assistance with an order, our customer support team is available to help.
Contact Us by Email
For any inquiry or request — including general questions and order-related support — contact us at:
Our support team can assist with:
- Product and store details
- Order updates and tracking
- Shipping and delivery questions
- Returns and refund requests
- Damaged, defective, or incorrect products
To help us handle your request efficiently, please include your order number and, when reporting a damaged or incorrect item, a photo of the product. For convenience, you may also begin a return or refund request through our Refund Portal, or simply contact us by email at support@usvelmontclub.com. Use of the Refund Portal is optional, and email remains a valid method for support and return requests.
Service Hours
Monday – Friday: 9:00 AM – 6:00 PM CEST
Saturday: 10:00 AM – 4:00 PM CEST
Sunday: Closed
We aim to reply to all messages within one business day.
Last Updated: July 25, 2026